Tenants
Repairs and maintenance
Something not working? Here's the quickest way to get it to me, so I can organise the next step and keep you updated until it's fixed.
Urgent? Call me now.
Burst pipe, no power, no hot water, a gas leak or a security problem: please don't wait. Call me straight away.
If there is a gas leak or any danger to life, call 000 first.
After hours
After hours, call me on my mobile, 0429 493 976, then send me an SMS with a photo and all the details: your address, what has happened and when it started.
Not urgent? Use your Ailo app.
For everything else, log the request in the Ailo app on your phone. It comes straight to me, and you can follow every update in the same place.
Please use Ailo rather than email, so nothing gets lost and you always have a record of your request.
How to log a repair in Ailo
Three quick steps
Step 1: Open the Ailo app
Open Ailo on your phone and start a new maintenance request.
Step 2: Tell me what's wrong
Where it is, when it started, and whether it is getting worse. Add a clear photo or two. It helps me brief the right trade.
Step 3: I'll take it from there
I'll contact the owner or a trade as needed, and keep you updated in Ailo until it's fixed.
Can't get into Ailo?
If you haven't set up the app yet, or you're locked out, call me on 0429 493 976or email pip@redfernrealty.com.au and I'll help you get connected.