How I work
How I work, and what's included
Property management shouldn't be a mystery. Here's exactly how I look after your investment, from the day you sign to every month after.
My standards
What you can hold me to
I pick up the phone
Communication is key. You reach me directly, and I reply to every enquiry within 1 business day. No assistant, no call centre.
Straight answers
I tell you what's happening, what it costs, and what I'll do about it. If something's gone wrong, you hear it from me first.
I follow up personally
Any outstanding item, from a late rent payment to an unfinished repair, I chase myself until it is done. Small things never get left to become expensive things.
Total transparency
You can see exactly what is happening, very transparently, through the Ailo owner app: rent, bills, maintenance, inspections and every message with me.
Getting started
From signing to settled
Step 1: You tell me about your property and your goals
I'll give you a straight read on the rent and explain how I'd manage it. Fees are explained personally and set out in writing before you sign.
Step 2: I take over the paperwork
If you're switching, I send the notice to your current agent and collect the file, keys, bond details and inspection reports. How switching works.
Step 3: I set the property up properly
Your tenancy details, rent review dates and maintenance history go into my system, and you get access to Ailo.
Step 4: You hear from me
I introduce myself to your tenant in writing, and from then on there's one person looking after your property: me.
Month to month
What's included in management
Rent and statements
Rent tracked in real time, with fast, transparent monthly statements. If rent is late, I follow it up with your tenant personally, and you can see where things stand in Ailo.
Routine inspections
The first is about 6 weeks after your tenant moves in, then every 3 months (WA law allows a maximum of 4 a year). Each comes with a 360 photo report so you can see the condition of your property for yourself.
Rent reviews
I track every review date from the day I take over, and check your rent against what is actually leasing nearby, under WA's rent review rules. Read about the rules.
Maintenance
Tenants log requests in Ailo, and I personally follow each one through to the finish. You hear from me about anything that needs your approval, and you can watch progress in the app.
Tenant relationship
One person for your tenant to talk to, who replies. Fair, respectful, on-time service keeps good tenants longer.
Leasing when it's needed
When a tenant moves on, I price, market and lease the property, with a complimentary 360 walk-through. How I lease.
Ailo
See it all, any time
- View live updates on your property
- Track rent payments in real time
- Access statements and invoices instantly
- Communicate directly with your property manager
- Stay informed without the back-and-forth
- View all inspections in one spot
let's talk
Tell me about your property and I'll give you a straight, current read on its rent, and how I'd look after it.
Or email me at pip@redfernrealty.com.au