Privacy Policy
Effective Date: June 2026
Redfern Realty ("we", "our", "us") is committed to protecting your privacy and handling personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About This Policy
This Privacy Policy applies to all personal information collected by Redfern Realty through:

• Our website;

• Online enquiry forms;

• Rental appraisal requests;

• Referral forms;

• Email correspondence;

• Telephone calls;

• Social media platforms;

• Property management services;

• Tenant applications;

• Landlord enquiries;

• Business relationships; and

• Any other interactions with Redfern Realty.

2. What Personal Information We Collect
The personal information we collect may include:
Identification Information

• Full name

• Date of birth (where required)

• Driver's licence details (where required)

• Other identification documents where required by law

Contact Information

• Residential address

• Postal address

• Email address

• Telephone number

Property Information

• Property addresses

• Ownership information

• Investment property details

• Property management requirements

• Rental history

Financial Information
Where reasonably required for property management services, we may collect:

• Bank account details

• Payment information

• Rental payment history

• Employment and income information

Website Information
When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on pages

• Referring websites

• Cookies and similar technologies

3. How We Collect Personal Information
We collect personal information directly from you when you:

• Submit an enquiry;

• Request a rental appraisal;

• Submit a referral;

• Contact us by phone, email or social media;

• Register for marketing communications;

• Enter a promotion or competition;

• Apply to rent a property;

• Engage us to provide services; or

• Otherwise communicate with us.

We may also collect information from third parties including:

• Property owners;

• Referrers;

• Previous managing agents;

• Contractors and service providers;

• Public records;

• Government agencies;

• Credit reporting agencies where permitted by law; and

• Other parties authorised by you.

4. Why We Collect Personal Information
We collect personal information for purposes including:

• Providing property management services;

• Responding to enquiries;

• Preparing rental appraisals;

• Assessing management opportunities;

• Managing tenancies;

• Communicating with clients and prospective clients;

• Processing referrals;

• Improving our services;

• Conducting business operations;

• Complying with legal obligations; and

• Marketing our services.

5. Marketing Communications
By providing your contact details, you consent to Redfern Realty contacting you regarding:

• Property management services;

• Rental market updates;

• Industry news;

• Educational content;

• Promotions and special offers;

• Business updates; and

• Other information that may be relevant to your property interests.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in emails;

• Replying STOP to SMS messages where available; or

• Contacting us directly.

We will process unsubscribe requests within a reasonable period.
6. Referrals
Where personal information is submitted about another person through a referral form, the person providing the referral must have obtained the individual's consent to share their information with Redfern Realty.
We may contact referred individuals regarding our services.
If a referred individual requests removal of their information, we will take reasonable steps to comply with that request, subject to legal obligations.
7. Cookies and Website Analytics
Our website may use cookies, pixels and similar technologies to:

• Improve website functionality;

• Analyse website traffic;

• Understand visitor behaviour;

• Deliver relevant advertising; and

• Improve user experience.

We may use third-party services including website analytics and advertising platforms.
You may disable cookies through your browser settings, however some website functionality may be affected.
8. Disclosure of Personal Information
We may disclose personal information to:

• Employees and contractors;

• Property owners and landlords;

• Tenants and prospective tenants;

• Tradespeople and contractors;

• Software providers and technology partners;

• Marketing service providers;

• Professional advisers;

• Insurers;

• Government authorities;

• Regulatory bodies; and

• Other parties where authorised or required by law.

We do not sell personal information to third parties.
9. Overseas Disclosure
Some technology providers, software systems, cloud storage services and marketing platforms used by Redfern Realty may store or process data outside Australia.
By providing your information, you acknowledge that your information may be transferred, stored or processed overseas where appropriate safeguards are in place.
10. Security of Personal Information
Redfern Realty takes reasonable steps to protect personal information from:

• Misuse;

• Interference;

• Loss;

• Unauthorised access;

• Modification; and

• Disclosure.

Measures may include secure software systems, password protection, access controls and secure storage practices.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
11. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of inaccurate, incomplete or outdated information.
Requests should be made in writing using the contact details below.
We may require verification of identity before releasing information.
12. Retention of Information
We retain personal information for as long as reasonably necessary to:

• Provide services;

• Meet legal and regulatory obligations;

• Resolve disputes; and

• Enforce agreements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
13. Complaints
If you believe your privacy has been breached, please contact us using the details below.
We will investigate privacy complaints and respond within a reasonable timeframe.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will be published on our website and will take effect from the date of publication.
15. Contact Us
If you have any questions about this Privacy Policy or the handling of your personal information, please contact:
Redfern Realty
14 Centennial GArdens, Hillarys, WA 6025
0429 493 976
pip@redfernrealty.com.au

Last Updated: June 2026